The leasing consultant is the first point of contact with potential residents. They are responsible for meeting and greeting potential residents and providing general property information.
• Meets and greets prospective residents.
• Shows market ready units to potential residents.
• May walk vacant units to ensure market readiness and inform maintenance department of any market ready deficiencies.
• Completes traffic sheets and maintains guest card files for the manager. Updates the leasing handbook. Prepares correspondence such as thank you notes and other general correspondence as assigned by the manager.
• Processes rental applications for the business manager’s approval. Assists with reviewing applicant qualification and resident approval.
• Initiates resident screening. Collects deposits, ensures that lease files are complete and that the correct entries are posted in the accounting system.
• Conducts themselves and property business according to State and federal laws and regulations. May assume the role of acting business manager, if a resident on the property or holds an active real estate license.
• Accepts rent payments and resident service requests.
• Assists with the required weekly and monthly property reports.
• Administers the Resident Referral and Resident Retention programs.
• Assists in resolving resident complaints and answers resident questions.
• Performs market research and generates market comparison reports.
• Assists with property marketing activities.
• Assists with monitoring curb appeal, office and model appearance and signage.
• Assists with maintenance of the appearance of the office, amenity area, models and common areas of the property.
• Conducts errands off of the property including the purchase of supplies, post office mailings, etc.
• Conducts property business according to company policy.
• Performs other duties as necessary to meet the needs of residents and the property.
To perform this role successfully, an individual must be able to perform all essential functions satisfactorily. The requirements define the knowledge, skill, and/or ability necessary to perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
High school education or equivalent preferred. Experience in a customer service role a plus.
Knowledge and Skills:
Must possess a basic knowledge of Fair Housing laws and regulations.
Must have superior customer service skills and be able to communicate effectively with all levels and management and personnel. Must be detail oriented and able to focus with occasional interruption. The position requires the ability to perform light typing duties. Must be able to effectively market a property and the surrounding amenities to potential residents and conduct the appropriate follow-up through written and verbal communication.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is described at light in physical demand. Requirements include the ability to frequently sit, stand, walk, extend arms and hands forward and overhead, finger and grasp. Must be able to occasionally bend, crouch or stoop. Must be able to lift and carry up to 25 pounds. Must have close and distance vision and the ability to adjust focus.
See job analysis for the physical demand characteristics of the job.
Must be able to concentrate on intricate detail with some interruption. Must be able to understand and relate the concepts behind specific ideas.
The work is conducted in a typical office environment with temperature control and natural and artificial light. Outdoor activities require exposure to seasonal weather and the associated temperature fluctuations.
See job analysis for the conditions and environmental characteristics of the job.